Customer Support

Call Center Supervisor

Average net monthly salary in Macedonia is

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80% of people earn:

28K - 78K MKD

10% earn less lthan 28K MKD

10% earns more than 78K MKD

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What does the data in the graph mean?

Salaries in the survey are expressed in net.

Based on the Mojaplata.mk salary survey, 80% of people on the Call Center Supervisor position in the Macedonia earn between 27,764 MKD and 78,288 MKD monthly net .

10% of employees earn less than 27,764 MKD and 10% of people earn more than 78,288 MKD.

The survey is based on data from employees, cleaned of extreme and duplicate values.

Description of job position

Overseeing daily operations of the call center to ensure efficiency and effectiveness in service delivery.
Supervising and training call center agents to enhance their performance and customer service skills.
Monitoring call metrics and performance indicators to identify areas for improvement.
Handling escalated customer inquiries and resolving complex issues in a timely manner.
Developing and implementing policies and procedures to improve service quality and operational efficiency.
Conducting regular performance evaluations and providing constructive feedback to team members.
Ensuring compliance with company policies and industry regulations.
Collaborating with other departments to address customer needs and improve service offerings.
Preparing reports on call center performance, customer feedback, and team productivity.
Fostering a positive work environment that encourages teamwork and employee engagement.
Assisting in the recruitment and onboarding process of new call center staff.
Staying informed about industry trends and best practices to enhance service delivery.

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The most common career path of an employee

The graphic shows how employees most often progress in their careers. Click on the name of the position to get to its detail with salary data.

Position: Call Center Supervisor - Customer Support

The job position is
in the salary ranking on

155 place

Women representation in position

Average age of respondent in position

34 years

742. place

Postal Delivery Worker

Telecommunications

22,567 - 45,107 MKD

156. place

Brand Manager

Management

36,295 - 69,856 MKD

155. place

Call Center Supervisor

Customer Support

27,764 - 78,288 MKD

154. place

Technical Manager

Technology, Development

1. place

IT Architect

Information Technology

32,326 - 331,613 MKD

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Data for salary decisions

Salary report

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The salary report contains:

Salary for the position by region, education, experience, company size, age
Distribution of respondents into wage bands
Salary range from 1st to 9th decile
A breakdown of all monitored non-financial benefits
Analysis of financial benefits

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Sample of the report