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Description of job position

  • Monitoring and identifying incidents in real-time.
  • Rapid and effective response to incidents with minimal operational impact.
  • Analyzing and identifying the root causes of incidents.
  • Coordinating with various teams for effective incident resolution.
  • Maintaining detailed records of incidents and actions taken.
  • Developing and implementing steps to prevent incident recurrence.
  • Providing training and guidance to employees on best practices for incident management.
  • Continuously evaluating and improving existing incident resolution processes and policies.
  • Managing escalated issues and ensuring swift resolution.
  • Ensuring effective communication during incidents.
  • Regularly reporting to management on incidents and actions taken.
  • Coordinating with suppliers and external partners in incident resolution.
  • Developing and testing emergency management plans.
  • Initiating projects to improve the organization's resilience and response capabilities.

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