Description of job position
- Responsibility for leading the customer support team
- Strategy creation, customer support direction and subsequent implementation,
- Support, team coaching, solving demanding customers
- Track the resolution of customer issues from receipt to resolution
- Improving services, increasing customer engagement and facilitating organic growth
- Resolving complaints and creating reports
- Providing information to the company's customers, telephone and e-mail communication
- Improving the efficiency of customer support and creating methodological guidelines for contact with customers
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Position: Head of Customer Support - Management
The job position is
in the salary ranking on
Women representation in position
Average age of respondent in position
742. place
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7,257.00 MKD*
* incl. VAT / 6,150.00 MKD excl. VAT
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- Total salary and its components (variable component, commissions, rewards)
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- Salary ranges expressed by 1st decile, 1st quartile, median, 3rd quartile, 9th decile, and average wage
- Detailed breakdown of all monitored non-financial benefits provided
- Financial Benefit Analysis
